Privacy Policy

Profast Pool recognizes the importance of protecting your personal data and also values ​​transparency so that we can build a solid and lasting relationship with our customers, based on trust and mutual benefit. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy.

This Privacy Policy aims to explain to you what Profast Pool's Personal Data Processing Policy is, since in order to make your purchase in our online store, you will have to accept our privacy policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us at the following email address: geral@profastpool.pt or by letter addressed to:

1. Company Identification

1.1 This website and corresponding Privacy Policy are managed by Nuno Correia, who is responsible for the Profast Pool store.

1.2 Throughout all points stipulated in this Privacy Policy, whenever “Profast Pool” is mentioned, it refers to the individual entrepreneur Nuno Correia.

1.3. By browsing our website you are consenting to the terms described in this Privacy Policy.

2. Our principles

2.1 Respect for the client's wishes

We respect the privacy and security of your personal data, and therefore ensure that the customer’s wishes are respected and that they are able to manage their privacy preferences autonomously, freely and without any complications. Therefore, if you disagree with any point mentioned in this Policy, you may object at any time by contacting us at the following email address: geral@profastpool.pt or by letter addressed to:

We will do our best to satisfy your wishes and respect your concerns.

2.2 Good practices

Profast Pool, as the controller of your personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We ensure that your personal data is processed in Portugal in a correct and lawful manner and in accordance with good practices.

2.4 Strict necessity

When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.

3. Collection and Processing of Personal Data

3.1 The personal data collected and processed by Profast Pool are only those that you voluntarily, expressly and unequivocally place in the forms on this website.

3.2 The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.

4. Purpose of processing personal data

4.1 Your personal data is collected and processed by Profast Pool only for purposes strictly linked to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management.

4.2 Profast Pool always seeks to maintain the relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our brands.

Your data will only be processed for these specific, explicit and legitimate purposes and will not be further processed in a manner incompatible with these purposes. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

4.3 However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

1. a) when you make a purchase on this website, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) on the purchase form, solely for the purposes of selling, separating and transporting the products ordered by you;

1. b) when you request assistance from Customer Support we collect your personal data (e.g. first and last name, email address) solely for the purpose of providing you with the Customer Support services of the profastpool.pt online store that are relevant to this website and to offer you the assistance you have requested from us;

1. c) when you register, we collect your personal data (name, email address and address) in order to simplify the preparation of your future orders;

1. d) when you subscribe to our newsletter, we collect your email address in order to offer you this service;

1. e) when you browse our website, we collect Cookies.

Depending on how you manage Cookies on our website and your interaction with us, we use some information collected by Cookies to ensure the website functions properly, highlighting the proper display of content, remembering your cart, remembering your registration, adjusting your screen resolution, improving our offers, among others.

This information includes registration data, location data, duration of your session, products you selected, your equipment, your browser and your IP address. You can manage consents relating to Cookies in your Customer Area of ​​our website;

1. f) when you browse our website and subsequently visit platforms where advertising is available (social networks, Google and other partners of these networks), you may be impacted by advertisements from our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4 When we collect data, we indicate mandatory fields with asterisks when the data in question is necessary to:

- Perform our contract with you (for example for the supply of products you have purchased on our websites/apps)
- Provide you with the service you have requested (for example by providing you with a newsletter);
- Comply with legal requirements (e.g. invoicing).

4.5 Your personal data may be communicated to Profast Pool service providers for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.

5. Consent

Respect for the customer's wishes is one of Profast Pool's main concerns when it comes to processing your personal data. Therefore, you will be asked for explicit and unequivocal consent for all data processing that is not strictly necessary for the purpose in question, such as the provision of services and the delivery of purchased goods.

6. Your rights

6.1 To exercise your right to access, rectify, erase, forget or block your personal data, you can send a written communication to the following email address: geral@profastpool.pt or by letter addressed to:

6.2 If you wish to stop receiving direct marketing communications, you may, at any time, exercise your right to object to the processing of your personal data by sending a written communication to the following email address: geral@profastpool.pt or by letter addressed to:

7. Security

7.1 Profast Pool uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing. Additionally, we contractually require that trusted external entities that process your personal data on our behalf do the same.

7.2 However, Profast Pool cannot guarantee that the security measures adopted to protect this website and the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your equipment is equipped with software devices that protect it when transmitting and receiving data (such as updated antivirus systems), and that your browser takes appropriate measures to ensure the security of data transmission (such as firewalls and anti-spam filters).

8. Retention and processing period

8.1 Your data will be kept by Profast Pool for the purposes described herein for the time necessary for the purposes mentioned, except if the personal data in question is necessary to prove compliance with obligations, while the limitation period of the corresponding rights has not expired, or if there is a longer data retention period imposed by law.

8.2 When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that you cannot be identified from it.